Our Approach

• What excites us about Shared Slack?
• Setup Customer Channels for Success
• Conversational Ticketing

Getting Started

• How to Get Started
• Scale Slack Effectively, with Thena
• Thena Default Settings & Configurations

Request Management

• Overview
• Custom Configuration
• Alerts & SLAs
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THENA Analytics

• Request Overview

Marketing Automation

• Overview of Marketing Automation
• Features of Marketing Automation
• Sending a Campaign
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Connectors

• Creating Internal Tickets
• Integrations
• CRM
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Webapp

• Configure a Channel in the Webapp
• Webapp Settings

Web to Slack

• Introduction: Web to Slack
• Setup Web to Slack
• FAQ on Web to Slack

Email to Slack

• Introduction: Email to Slack

Webhooks

• Thena Webhooks
• Thena Webhooks FAQ

Guides

• Our Approach
• Getting Started
• Request Management
• THENA Analytics
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Changelog

• Product Updates - September 2023 🚀
• Product Updates - August 2023 🚀
• Enhanced Request Experience
• A New Kanban
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