In Beta
Our APIs are in private beta and so the request and response signatures can change.
Base URL
https://api.thena.ai/rest
Authentication
This API requires authentication using an API key. Include the API key in the headers of your requests as follows:
Authorization: Bearer YOUR_API_KEY
Endpoints
GET Requests
GET /v1/requests
Query Parameters
| start_date | Epoch/POSIX time in seconds: eg: 1703721600 | Optional |
| end_date | Epoch/POSIX time in seconds: eg: 1703807999 | Optional |
| limit | Default: 100, Max: 1000 | Optional |
| next_cursor | Fetch the next set of results | Optional |
Example Request
curl --location 'https://api.thena.ai/rest/v1/requests?start_date=1704758400&end_date=1704885333&limit=10&next_cursor=aWQ6NjU5ZDYyMDRmZjI1YTdhY2U2OGUzMjQ2' \
--header 'Authorization: Bearer your_bearer_token'
Example Response
{
"requests": [
{
"request_id": 1234,
"created_at_utc": "2024-01-09 22:27:40",
"workspace_name": "example workspace",
"slack_channel": "ext-thena-example",
"customer_name": "John Doe",
"requestor_email": "[email protected]",
"request_title": "Request for attention on Downtime.",
"request_summary": "The customer John Doe is requesting assistance regarding a downtime.",
"sentiment": "Neutral",
"urgency": "High",
"status": "OPEN",
"assigned_on_utc": "",
"assigned_to_user_email": "",
"first_response_time_utc": "",
"number_of_replies": 0,
"closed_by": "",
"feedback": "\"NA\"",
"csat_score": "NA",
"closed_on_utc": "",
"resolution_time_hours": "",
"on_hold_on_utc": "",
"on_hold_by": "",
"on_hold_by_user_email": "",
"ai_tags": "Attention, Request",
"slack_thread_link": "https://example-workspace.slack.com/archives/C01234JHL21/p1704811145999999?thread_ts=1704811144.000000&cid=C012H34J7SH",
"internal_thread_slack_link": "https://example-workspace.slack.com/archives/C01234SH031/p1704812345999999",
"ticket_id": "",
"ticket_connector_name": "",
"ticket_link": ""
}
],
"response_metadata": {
"next_cursor": "aWQ6NjU5ZGQ2NmNmZmIyOWMwOTMzMzM5NWZm"
}
}
GET Tickets
GET /v1/tickets
Query Parameters
| start_date | Epoch/POSIX time in seconds: eg: 1703721600 | Optional |
| end_date | Epoch/POSIX time in seconds: eg: 1703807999 | Optional |
| limit | Default: 100, Max: 1000 | Optional |
| next_cursor | Fetch the next set of results | Optional |
Example Request
curl --location 'https://api.thena.ai/rest/v1/tickets?start_date=1704758400&end_date=1704885333&limit=10&next_cursor=aWQ6NjU5ZDYyMDRmZjI1YTdhY2U2OGUzMjQ2' \
--header 'Authorization: Bearer your_bearer_token'
Example Response
{
"tickets": [
{
"request_id": 5861,
"requestor_name": "Clark Kent",
"message_datetime_utc": "2024-01-09 22:00:01",
"workspace_name": "SpaceGrow",
"thena_ticket_status": "In-Progress",
"ticket_id": 2222,
"ticket_link": "https://example-thena.zendesk.com/agent/tickets/2222",
"connector_name": "Zendesk",
"ticket_creator": "John Doe",
"ticket_creation_datetime_utc": "2024-01-09 23:22:35",
"number_of_messages": 0,
"title": "Assistance needed with queue.",
"priority": "Medium",
"tags": "",
"connector_ticket_status": "New",
"aggregate_csat_score": "",
"customer_feedback_responses": "",
"ticket_reopened": "No"
}
],
"response_metadata": {
"next_cursor": "aWQ6NjU5ZGQ2NmNmZmIyOWMwOTMzMzM5NWZm"
}
}
Notes
- Dates and times are provided in UTC.
- API responses are subject to rate limiting based on your subscription plan.
Please ensure that you have read and understood the API usage guidelines and authentication requirements before making requests.
For any questions or support, please contact our support team on Slack!
Updated 3 months ago