Now that you have added Thena to your workspace and customer channels, here's quick overview of some of the features, and Products, that Thena offers:

📝 AI-based Request Detection

Request Detection is our ability to automatically detect and surface an incoming outreach from a customer. Thena uses OpenAI, along with our own proprietary model, to determine whether it's actually a request or a comment (for example, "thank you for the help").

Whenever a customer request is detected, an alert is sent to a channel of your choice. This will ensure that you never miss a customer message & the right team (Customer Success, Support, etc) will be able to triage and get back to the customer up to 95% faster than before.

Request Detection is part of our Request Management product. A version of this is available in both the free or basic package.

If you get stuck, or have questions, use the Intercom widget on the bottom right of any page to chat with a live specialist.

🚦SLA Alerts

SLA Alerts are smart messages you can configure, or trigger, based on important events. Alerts can be sent to a channel, or to a user based on your preference. Teams use Alerts to keep on top of requests, ensuring nothing goes unanswered, or worse... forgotten.

SLA Alerts are included in our Request Management product.

If you get stuck, or have questions, use the Intercom widget on the bottom right of any page to chat with a live specialist.

📈 Workspace Analytics

Workspace Analytics provides individuals, teams, and leadership with the transparency and visibility into your customer engagement on Slack. With Workspace Analytics, you'll know your most engaged customers, your least engaged customers, and even things like your overall SLAs, and more!

Workspace Analytics is included in our Analytics product. A version of this is available in both the free or basic package.

If you get stuck, or have questions, use the Intercom widget on the bottom right of any page to chat with a live specialist.