Overview

Thena automatically creates incidents in Rootly. The integration is flexible: you can send all Thena requests to Rootly or limit them to only those escalated by the customer.

Get started

Generate an API token on Rootly

Generate a new API token. Follow the steps listed in the Rootly documentation here. We do not recommend using an existing token as that can lead to issues if the token is ever removed.

Setup the Rootly credentials on the Thena Web App

Go to the The Thena Web App and click on 'Add Integration' under Rootly. You should see the following modal (below)

• Click on Connect on the top right of the modal.

• Enter the API Key generated on Rootly and click Continue.

• Select the configuration of your choice in order to create incidents on Rootly.

FAQs

Why integrate Thena with Rootly?

Our Rootly integration auto-creates incidents from Thena requests, streamlining responses and boosting efficiency.

Can users customize incident creation for Rootly?

Yes, users can configure specific requests to sync with Rootly for tailored incident workflows.

How can incidents created in Thena be tracked in Rootly?

All incidents created from Thena are fully manageable on Rootly's dashboard.

Will changes made in Rootly update Thena requests?

No, the integration is one-way. Updates in Rootly won't sync back to Thena.

How do we ensure data security between Thena and Rootly?

We follow strict security standards, ensuring all data shared between Thena and Rootly is encrypted and secure.