Real-time customer join alert

Get instant notifications in your chosen Slack channel whenever a user joins a customer channel. This functionality enables you to actively engage with new customer users across different channels

Configuration of the workflow

To enable notifications for new user joins, follow these steps:

1. In Slack, go to /Thena Global Config.
2. Click the Configure Workflows button.
3. Select the Notify when a new user joins a customer channel option.
4. Channel Selection:
   • Manually choose channels by their names or apply conditions to automate channel selection.
   • Conditions can be "Channel Name starts with" or "Channel Name ends with."
   • When selecting a condition, you must also provide the corresponding pattern.
5. Notification Destination: Choose the Slack channel where you wish to receive notifications about new users joining.