Real-time customer departure alert

Stay informed effortlessly by setting up automated notifications within your selected Slack channel. Receive alerts whenever a customer contact exits a particular channel or departs from the entire workspace. This functionality streamlines your monitoring of customer contact activity.

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Notifications also include alerts when a user leaves the channel, indicating they have left the company channel.

Configuration of the workflow

Follow these steps to configure your notifications:

1. In Slack, navigate to /Thena Global Config.
2. Click the Configure Workflows button.
3. Choose the Notify when a user leaves a customer channel option.
4. Select Channels:
   • You can manually select channels by name or use conditions to filter channels.
   • Available conditions include "Channel Name starts with" and "Channel Name ends with."
   • If using a condition, specify the matching pattern.
5. Choose Notification Channel: Select the Slack channel where you want to receive departure notifications.