Overview

External link search provides a comprehensive view of external links associated with Thena requests. This functionality is specifically tailored to support Linear and Jira external links, allowing users to monitor the status and updates of these linked issues in real-time.

Supported platforms

• Linear: Track the status of tickets from Linear that are linked to Thena requests.
• Jira: Monitor Jira tickets associated with Thena requests to keep up-to-date with their progress.

Real-time updates

The system provides real-time updates on the status of linked Linear and Jira tickets. Each entry in the table view displays the last updated date, ensuring that all information is current.

Table view

• The table view organizes the information neatly, presenting essential details such as the status of the external tickets and their last updated date.
• Hyperlinks are available for both Linear and Jira tickets, offering quick access to detailed information on each platform.
• Users can also directly open the Thena request drawer from the table view for more comprehensive details.

Request filters

The feature includes filters that allow users to refine search for Linear/Jira tickets based on Thena request filters such as Custom fields, and CRM fields. This enhances the usability of the system by enabling targeted searches that meet users' specific needs.