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v1.0

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Documentation

  • What excites us about Shared Slack?
  • Setup Customer Channels for Success
  • Conversational Ticketing

Getting Started

  • Getting Started with Thena
  • Thena App for Slack
  • Add Thena to a channel

Requests

  • Customer Request Management
  • Internal Helpdesk
  • Kanban
    • Configure Tickets

Connectors

  • Overview
  • Tickets
    • FAQs on Ticketing
  • Salesforce cases
  • Intercom
    • Common FAQs on Intercom Integration
  • Hubspot
  • Freshdesk
  • Zendesk
    • FAQs on Zendesk Integration

Alerts

  • Getting Started with Alerts
  • Configure Alerts

Webapp

  • Configure a Channel
  • Analytics
    • Workspace Analytics
    • Time Series Explorer
  • Settings
    • Admin Page
    • Configure Installation

Slack Channel Management

  • Automated Responses

Marketing Automation

  • Getting Started with Marketing Automation
  • Campaign Management
  • Campaign Analytics
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Overview

Connect Slack channels bi-directionally with external tools

Suggest Edits

Thena has multiple bi-directional integrations, which support text, images, attachments, gifs and more.

CRM Integrations

Salesforce and Hubspot

Email Ticketing Integrations

  • Salesforce CRM + Salesforce Cases
  • Zendesk
  • Intercom
  • Notion
  • Hubspot
  • Freshdesk

Click on each of the relevant integrations to find out more.

Updated 14 days ago


What’s Next
  • Integrate and configure Salesforce cases
  • Intercom Bi-Directional Integration
  • Hubspot Bi-Directional Integration
  • Freshdesk Bi-Directional Integration
  • Table of Contents
    • CRM Integrations
    • Email Ticketing Integrations