Overview

The Snooze feature allows you to temporarily pause a request, making it disappear from your board or list view and halting notifications. It’s ideal for delaying non-urgent tasks until you’re ready to handle them.

Key functions

• Pauses notifications: No alerts or reminders for the snoozed request until it returns to the board.
• Auto-return: The request reappears automatically after the set time expires or if the customer responds/escalates.

How it works

Snooze a request

• Select a request, then choose a snooze duration.
• Options include 1 hour, 4 hours, Tomorrow, Weekend, Next week or set a custom date

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Snoozing a request only affects your view—if you snooze it, it’s hidden just for you.

Unsnooze anytime

• To end a snooze early, locate the request in the snoozed view and select unsnooze.

Kanban, List view & display options

• Disappears from Kanban or List view: Snoozed requests are hidden from the Kanban/List views by default.
• Change display setting: Go to display settings to toggle visibility for snoozed requests.

Accessing snooze

• From the card or drawer: Snooze or unsnooze a request directly from its details card or drawer, providing flexibility without disrupting your workflow.