Overview

Drafts consolidate all the responses you’ve started but haven’t finished across various threads into one convenient place. This includes:

• Manual request creation
• Replies on internal threads
• Replies on external threads

You can easily view, search, and manage your drafts from this centralized area, ensuring that you never lose track of an incomplete reply.

Key features

Centralized draft management

Thena automatically tracks all the places where you’ve started responding and lists them in the Drafts section. Whether you're replying to an internal or external thread, or creating a manual request, your unfinished drafts are saved and easily accessible.

Search & filter

Quickly find a specific draft using the search bar by typing in relevant keywords or text from the draft.

Delete drafts

You can discard individual drafts or choose to delete all drafts at once, providing flexibility in managing incomplete responses.

Types of drafts

New request creation

While creating a new request, you must manually click on the Save as draft button to store it in the drafts section. This feature ensures that creating requests can be paused and resumed later without any data loss.

Replies on internal threads

For ongoing discussions within your team (internal threads), any unfinished replies are automatically saved as drafts.

Replies on external threads

When communicating with customers or external stakeholders (external threads), incomplete responses are also captured in drafts, ensuring you can resume your reply later without losing context.

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Pro tips:

• Keep track of your manual requests by saving drafts regularly during creation. This ensures your work is stored securely until you’re ready to submit.
• Review your internal and external thread drafts regularly to avoid missed responses in ongoing conversations.