Getting started

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You’re viewing documentation for a previous version of Thena. For the most up-to-date content, visit: docs.thena.ai.

Install

• Head over to app.thena.ai
• Click on "Add Thena app to Slack"
• Choose the workspace you want to add Thena to and click on "Allow"
• Your workspace is now ready. Click "Go to setup" to configure.

Setup

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Connect Thena to your communication channels to enable request tracking.

Head over to Setup to connect Thena to Slack, Email, Web, and Microsoft Teams.

• Slack
• Email
• Web
• Microsoft Teams

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Once set up, go to 'Requests' to view customer requests.

⚙️

Go to Settings to configure SLA, Custom fields, CSAT and other rules.