Overview

Auto-responders automatically reply to customer messages based on request detection and outside of working hours.

Configuration

Set up automated responses to be sent whenever a request is detected.

Enable upon request detection: Toggle to activate or deactivate automatic responses for detected requests.
Auto-respond message: Customize the message that will be sent automatically. Example: "Thanks for reaching out. We will get back to you shortly."
Use account owner avatar to respond: Use the account owner's avatar in the auto-response for a personalized touch.

Configure automated responses for messages received outside of working hours.

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Learn more about working hours.

Enable upon non-working hour requests: Toggle to activate or deactivate automatic responses during non-working hours.
Auto-respond message: Customize the message that will be sent automatically. Example: "Thank you for your message. Our team is currently unavailable but will get back to you during business hours."
Use account owner avatar to respond: Use the account owner's avatar in the auto-response for a personalized touch.
Auto reply to all customer messages: Choose whether to send auto-responses to all customer messages or only to detected requests. If enabled, all messages will receive an automatic response; if disabled, only detected requests will.

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Non working hours auto-responses are sent only once per channel in a 12-hour period to avoid repetitive messaging.