Overview

Snippets in Thena streamline customer communication by enabling quick insertion of pre-configured responses. Users can access these responses via a dropdown menu or a shortcut while replying, allowing for consistent and efficient interactions. Snippets can be customized before sending, ensuring speed and relevance in customer responses.

Configuration

Create a Snippet

• Head to Snippets.
• Click on the "Create snippet" button.
• Fill in the "Snippet name" field with a descriptive title.
• Enter the desired response content in the "Content" field. You can format the text using the rich text editor tools provided.
• Choose the access level for the snippet:
  • Only me: The snippet will be available only to you.
  • Everyone: The snippet will be available to all users.
• Click Save

Use case

• While responding to a customer from the Thena editor, click the snippet icon or use the shortcut "/"
• A drop-down menu will appear with a list of available snippets.
• Select the snippet you wish to use or create new. It will automatically insert the pre-configured response into the editor.
• Edit the inserted snippet if needed before sending your response.