Install

• Head over to app.thena.ai
• Click on "Add Thena app to Slack"
• Choose the workspace you want to add Thena to and click on "Allow"
• Your workspace is now ready. Click "Go to setup" to configure.

Setup

👉

Connect Thena to your communication channels to enable request tracking.

Head over to Setup to connect Thena to Slack, Email, Web, and Microsoft Teams.

• Slack
• Email
• Web
• Microsoft Teams

👍

Once set up, go to 'Requests' to view customer requests.

⚙️

Go to Settings to configure SLA, Custom fields, CSAT and other rules.