Update request

This endpoint allows for updating various fields of a request using its id. The following fields can be updated:

• status: A string representing the status of the request.

• ai_metadata: An object containing metadata generated by Thena AI. Only urgency and sentiment are updatable.

• sub_status: An id representing a sub-status, which can be fetched via the GetAllStatuses endpoint.

• assigned_to_user_id: An id representing the user assigned to the request, which can be fetched via another endpoint.

• custom_fields: An object representing custom fields associated with the request.

AI metadata schema

{
    "title": "String",
    "summary": "String",
    "internal_summary": "String",
    "tags": ["String"],
    "category": "String",
    "userDefinedTags": ["String"],
    "urgency": "String",
    "urgencySource": { "type": "String", "default": "AI" },
    "actionable": "String",
    "sentiment": "String",
    "sentimentSource": { "type": "String", "default": "AI" },
    "updatedOn": "Date"
}

Custom fields schema

[
    {
        "category_name": "String",
        "values": [
            {
                "name": "String",
                "value": "String"
            }
        ],
        "manual": {
            "type": "Boolean",
            "default": true
        }
    }
]