Get settings (Global)

get https://bolt.thena.ai/v3/settings

This is the API to fetch settings at a global (workspace) level.

Response parameters

Parameter	Description
`error`	Indicates if there is an error.
`ok`	Indicates if the request was successful.
`ai.request_detection_strategy`	Strategy for detecting requests (e.g., Conservative).
`features.ma.config.disableTrackingPixel`	Whether to disable the tracking pixel for messages.
`features.requests.automations.makeThenaBotAutoJoinChannels.isEnabled`	Enables or disables Thena Bot auto-joining channels.
`features.requests.automations.makeThenaBotAutoJoinChannels.conditions.condition`	Condition for Thena Bot auto-joining channels.
`features.requests.automations.makeThenaBotAutoJoinChannels.conditions.value`	Value used to match the condition for Thena Bot auto-joining channels.
`features.requests.automations.notifyOnChannelJoin.isEnabled`	Enables or disables notifications when a user joins a channel.
`features.requests.automations.notifyOnChannelJoin.conditions.condition`	Condition for channel join notifications.
`features.requests.automations.notifyOnChannelJoin.conditions.value`	Value used to match the condition for channel join notifications.
`features.requests.automations.notifyOnChannelJoin.howAreChannelsDefined`	How channels are defined for notifications (e.g., byChannelId).
`features.requests.automations.notifyOnChannelJoin.channelIds`	List of channel IDs for join notifications.
`features.requests.automations.notifyOnChannelJoin.alertsChannel`	The Slack channel for sending alerts when users join a channel.
`features.requests.automations.notifyOnChannelLeft.isEnabled`	Enables or disables notifications when a user leaves a channel.
`features.requests.automations.notifyOnChannelLeft.conditions.condition`	Condition for channel leave notifications.
`features.requests.automations.notifyOnChannelLeft.conditions.value`	Value used to match the condition for channel leave notifications.
`features.requests.automations.notifyOnChannelLeft.howAreChannelsDefined`	How channels are defined for notifications (e.g., byChannelId).
`features.requests.automations.notifyOnChannelLeft.channelIds`	List of channel IDs for leave notifications.
`features.requests.automations.notifyOnChannelLeft.alertsChannel`	The Slack channel for sending alerts when users leave a channel.
`features.requests.config.ai_assist_auto_responder`	Enables or disables AI auto-responders for requests.
`features.requests.config.welcome_message`	Welcome message displayed to users when they join.
`features.requests.config.should_send_welcome_message`	Whether or not to send the welcome message.
`features.requests.config.block_request_detection`	Blocks the detection of new requests.
`features.requests.config.send_suggestedrequest_message`	Sends a suggested request message.
`features.requests.config.send_suggestedrequest_message_channel`	The Slack channel for sending suggested request messages.
`features.requests.config.conversation_grouping_window`	Time window (in minutes) for conversation grouping.
`features.requests.config.reopen_closed_requests`	Automatically reopens closed requests.
`features.requests.config.move_onhold_to_inprogress`	Automatically moves requests from 'On Hold' to 'In Progress'.
`features.requests.config.delete_notification_from_triage_in_minutes`	Time in minutes after which triage notifications are deleted.
`features.requests.config.suppress_requests_on_non_closed_conversation_threads`	Suppresses requests on non-closed conversation threads.
`features.requests.config.suppress_requests_on_non_closed_ticket_threads`	Suppresses requests on non-closed ticket threads.
`features.requests.config.use_customer_name_in_notifications`	Uses customer name in notifications.
`features.requests.config.use_customer_logo_in_notifications`	Uses customer logo in notifications.
`features.requests.config.auto_assign_request_to_first_responder`	Automatically assigns requests to the first responder.
`features.requests.config.send_assigned_to_notification_to_user`	Sends a notification when a user is assigned to a request.
`features.requests.config.send_auto_assigned_ephemeral`	Sends ephemeral messages for auto-assigned requests.
`features.requests.config.close_nudge_duration_in_minutes`	Duration in minutes before sending a close nudge.
`features.requests.config.stop_nudge_for_triage_channel`	Stops sending nudge messages for the triage channel.
`features.requests.config.auto_close_duration_in_minutes`	Duration in minutes before automatically closing requests.
`features.requests.config.auto_assign_thread_only`	Auto-assigns threads only.
`features.requests.config.send_status_updates_on_request_thread`	Sends status updates on the request thread.
`features.requests.config.send_first_request_notification`	Sends a notification when the first request is detected.
`features.requests.config.write_all_requests_to_crm`	Writes all requests to the CRM.
`features.requests.config.add_emojis_on_request_thread`	Adds emojis to the request thread.
`features.requests.config.send_request_detected_ephemeral_to_csm`	Sends ephemeral messages to CSM for detected requests.
`features.requests.config.auto_assign_to_csm`	Automatically assigns requests to the Customer Success Manager (CSM).
`features.requests.config.store_non_suggested_request`	Stores non-suggested requests.
`features.requests.config.show_private_message_previews`	Shows private message previews in the request thread.
`features.requests.config.appHomeOwnerFilters`	Enables filters for the app home owner.
`features.requests.config.send_feedback`	Enables or disables feedback requests.
`features.requests.config.send_feedback_as_ephemeral`	Sends feedback requests as ephemeral messages.
`features.requests.config.feedback_message`	Feedback message displayed to users after closing a request.
`features.requests.config.feedback_rating`	Rating system for feedback (e.g., '2_POINTS').
`features.requests.config.send_request_feedback_received_message`	Enables or disables feedback received messages.
`features.requests.config.send_request_feedback_received_message_channel`	Channel for feedback received messages.
`features.requests.config.request_for_text_feedback`	Requests textual feedback from users.
`features.requests.config.knowledge_base_name`	Name of the knowledge base.
`features.requests.config.knowledge_base_url`	URL of the knowledge base.
`features.requests.config.send_kbsuggested_answers`	Sends suggested answers from the knowledge base.
`features.requests.config.auto_create_ticket_from_request`	Automatically creates a ticket from a request.
`features.requests.config.auto_respond_to_requests`	Automatically responds to detected requests.
`features.requests.config.message_for_auto_respond_to_requests`	Message displayed for auto-responses to requests.
`features.requests.config.use_csm_avatar_for_auto_respond_to_requests`	Uses the CSM's avatar for auto responses.
`features.requests.config.white_listed_bots`	List of white-listed bots.
`features.requests.config.is_request_escalation_enabled`	Enables or disables request escalation.
`features.requests.config.message_for_request_escalation`	Message displayed when escalating a request.
`features.requests.config.block_new_request_creation_on_discard_request`	Blocks the creation of new requests if a request is discarded.
`features.requests.config.host_domain`	The host domain for the requests.
`features.support.request_closure_sla.isEnabled`	Enables or disables SLA for request closure.
`features.support.request_closure_sla.sla`	Time in hours for request closure SLA.
`features.support.response_sla.workingHoursConfig.dailyWorkingHourConfig`	Enables or disables daily working hour configuration.
`features.support.response_sla.workingHoursConfig.holidayDates`	List of holiday dates.
`features.support.response_sla.workingHoursConfig.workingDays`	List of working days.
`features.support.response_sla.workingHoursConfig.timezone`	Timezone for the working hours configuration.
`features.support.response_sla.workingHoursConfig.isEnabled`	Enables or disables the working hours configuration.
`features.support.response_sla.workingHoursConfig.sendOutOfOfficeAutoReply`	Enables or disables automatic out-of-office replies.
`features.support.response_sla.workingHoursConfig.outOfOfficeAutoReplyMessage`	Message for out-of-office replies.
`features.support.response_sla.workingHoursConfig.sendAutoReplyonAllCustomerMessages`	Sends automatic replies to all customer messages when out of office.
`features.support.response_sla.workingHoursConfig.useCsmAvatarForAutoReply`	Uses the CSM's avatar for out-of-office auto replies.
`features.support.response_sla.workingHoursConfig.lastOutOfOfficeAutoReplyTime`	Last time an out-of-office auto reply was sent.
`features.support.response_sla.workingHoursConfig.outOfOfficeAutoReplyGroupingWindow`	Time window (in hours) for grouping out-of-office auto replies.
`features.support.response_sla.sla_breach_config.reaction.isEnabled`	Enables or disables reactions for SLA breaches.
`features.support.response_sla.sla_breach_config.reaction.message_ts_comparison`	Timestamp comparison method for SLA breach reactions.
`features.support.response_sla.sla_breach_config.conversation_response.isEnabled`	Enables or disables conversation response for SLA breaches.
`features.support.response_sla.sla_breach_config.conversation_response.mode`	Mode for conversation response (e.g., channel).
`features.support.response_sla.sla_breach_config.conversation_response.message_ts_comparison`	Timestamp comparison method for conversation response.
`features.support.response_sla.sla_breach_config.suggested_request_invalidation.isEnabled`	Enables or disables invalidation of suggested requests.
`features.support.response_sla.sla_breach_config.suggested_request_invalidation.message_ts_comparison`	Timestamp comparison method for suggested request invalidation.
`features.support.response_sla.sla_breach_config.request.isEnabled`	Enables or disables request-level SLA breach configurations.
`features.support.response_sla.isEnabled`	Enables or disables SLA for responses.
`features.support.response_sla.sla`	SLA time for response in hours.
`ai.requestSubTypes`	List of request subtypes for AI handling.
`aiTags.userDefinedTags`	List of user-defined AI tags.
`aiTags.blacklistedAITags`	List of blacklisted AI tags (e.g., 'assistance', 'issue').
`tickets.config.helpdeskIds`	List of helpdesk IDs.
`tickets.config.formIds`	List of form IDs.
`tickets.config.showOverflowMenu`	Enables or disables the overflow menu.
`tickets.config.enable_only_for_customers_to_non_closed_ticket`	Restricts ticket handling to non-closed tickets for customers.
`tickets.config.change_stage_for_non_closed_ticket`	Automatically changes the stage for non-closed tickets.
`tickets.config.change_stage_for_non_closed_ticket_to_value`	The value to change the stage to for non-closed tickets (e.g., 'open').
`tickets.config.change_stage_for_closed_ticket`	Automatically changes the stage for closed tickets.
`tickets.config.change_stage_for_closed_ticket_to_value`	The value to change the stage to for closed tickets (e.g., 'open').
`tickets.config.enable_follow_up_ticket`	Enables or disables follow-up tickets.
`tickets.config.map_submitter_to_requestor`	Maps ticket submitter to requestor.
`tickets.config.invisible_only`	Enables or disables invisible-only tickets.
`tickets.config.send_invisible_ticket_feedback_message`	Sends feedback messages for invisible tickets.
`tickets.config.send_feedback_message`	Enables or disables feedback messages for tickets.
`tickets.config.feedback_message`	Feedback message displayed to users after closing a ticket.
`tickets.config.feedback_rating`	Rating system for ticket feedback (e.g., '2_POINTS').
`tickets.config.overflow_options`	List of overflow options for tickets.
`tickets.config.hide_tags`	Hides tags in tickets.
`tickets.config.hide_urgency`	Hides urgency levels in tickets.
`tickets.config.feedback_channel_id`	Channel ID for ticket feedback.
`tickets.config.send_feedback_as_ephemeral`	Sends ticket feedback as ephemeral messages.
`tickets.config.send_ai_summary_to_connectors`	Sends AI-generated summaries to connectors.
`tickets.config.send_threads_to_connectors`	Sends ticket threads to connectors.
`tickets.config.send_feedback_message_to_channel`	Sends feedback messages to a specified channel.
`tickets.config.do_not_show_ticket_modal`	Prevents displaying the ticket modal.
`tickets.config.hide_priority`	Hides priority levels in tickets.
`tickets.config.hide_request_type`	Hides request types in tickets.
`tickets.config.escalation_cool_off_period_in_min`	Cool-off period for ticket escalation in minutes.
`tickets.config.reply_on_closure`	Enables or disables replies on ticket closure.
`tickets.config.reply_on_closure_message`	Message displayed when replying to a closed ticket.
`tickets.config.allow_ticket_creation_with_ticket_emoji`	Enables ticket creation using a specific ticket emoji.