get https://bolt.thena.ai/v3/requests/tickets
Returns all external integration's tickets for this workspace.
Response parameters
| Field Name | Description |
|---|---|
data[].id | Unique identifier for each request. |
data[].created_at | Timestamp indicating when the request was created. |
data[].updated_at | Timestamp indicating when the request was last updated. |
data[].user_id | ID of the user who created or initiated the request. |
data[].requestor_id | ID of the requestor for the particular request. |
data[].status | Current status of the request (e.g., Open, Closed). |
data[].priority | Priority level of the request (e.g., Low, Medium). |
data[].workspace_id | ID of the workspace where the request originated. |
data[].account_id | ID of the account related to the request. |
data[].workspace_team_id | ID of the Slack workspace team associated with the request. |
data[].accounts_channel_id | Slack channel ID where the request is being handled. |
data[].accounts_channel_name | Name of the Slack channel where the request is being handled. |
data[].title | Title or short description of the request. |
data[].permalink | URL link to the Slack message thread where the request was created or discussed. |
data[].description | Detailed description of the request. |
data[].tags | Array of tags associated with the request, if any. |
data[].external_integration_id | ID of the external integration associated with the request, such as Salesforce. |
data[].external_integration_name | Name of the external integration (e.g., Salesforce). |
data[].external_integration_image | URL to the image representing the external integration. |
data[].external_integration_ticket_link | Link to the ticket on the external platform. |
data[].salesforce_case_id | Salesforce case ID associated with the request, if any. |
data[].salesforce_account_name | Name of the Salesforce account associated with the request. |
data[].salesforce_account_id | ID of the Salesforce account associated with the request. |
data[].ts | Timestamp of the original message that triggered the request. |
data[].type | Type of request (e.g., Tech Support). |
data[].ai_metadata.tags | Tags generated by the AI for the request. |
data[].ai_metadata.urgencySource | Source of the urgency determination (e.g., AI). |
data[].ai_metadata.sentimentSource | Source of the sentiment analysis (e.g., AI). |
data[].original_message_ts | Timestamp of the original message that triggered the request. |
data[].original_message_channel_id | ID of the Slack channel where the original message was sent. |
data[].escalation_details | Details of any escalations related to the request. |
data[].feedback | Feedback given by users about the request, including user ID, feedback message, and timestamp. |
data[].feedback_ts | Timestamp of when the feedback was given. |
data[].last_action_message_ts | Timestamp of the last action message related to the request. |
data[].first_action_message_ts | Timestamp of the first action message related to the request. |