Returns all external integration's tickets for this workspace.

Response parameters

Field NameDescription
data[].idUnique identifier for each request.
data[].created_atTimestamp indicating when the request was created.
data[].updated_atTimestamp indicating when the request was last updated.
data[].user_idID of the user who created or initiated the request.
data[].requestor_idID of the requestor for the particular request.
data[].statusCurrent status of the request (e.g., Open, Closed).
data[].priorityPriority level of the request (e.g., Low, Medium).
data[].workspace_idID of the workspace where the request originated.
data[].account_idID of the account related to the request.
data[].workspace_team_idID of the Slack workspace team associated with the request.
data[].accounts_channel_idSlack channel ID where the request is being handled.
data[].accounts_channel_nameName of the Slack channel where the request is being handled.
data[].titleTitle or short description of the request.
data[].permalinkURL link to the Slack message thread where the request was created or discussed.
data[].descriptionDetailed description of the request.
data[].tagsArray of tags associated with the request, if any.
data[].external_integration_idID of the external integration associated with the request, such as Salesforce.
data[].external_integration_nameName of the external integration (e.g., Salesforce).
data[].external_integration_imageURL to the image representing the external integration.
data[].external_integration_ticket_linkLink to the ticket on the external platform.
data[].salesforce_case_idSalesforce case ID associated with the request, if any.
data[].salesforce_account_nameName of the Salesforce account associated with the request.
data[].salesforce_account_idID of the Salesforce account associated with the request.
data[].tsTimestamp of the original message that triggered the request.
data[].typeType of request (e.g., Tech Support).
data[].ai_metadata.tagsTags generated by the AI for the request.
data[].ai_metadata.urgencySourceSource of the urgency determination (e.g., AI).
data[].ai_metadata.sentimentSourceSource of the sentiment analysis (e.g., AI).
data[].original_message_tsTimestamp of the original message that triggered the request.
data[].original_message_channel_idID of the Slack channel where the original message was sent.
data[].escalation_detailsDetails of any escalations related to the request.
data[].feedbackFeedback given by users about the request, including user ID, feedback message, and timestamp.
data[].feedback_tsTimestamp of when the feedback was given.
data[].last_action_message_tsTimestamp of the last action message related to the request.
data[].first_action_message_tsTimestamp of the first action message related to the request.
Language
Authorization
Bearer
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