get https://bolt.thena.ai/v3/requests/
This returns a request by ID.
Response parameters
| Field Name | Description |
|---|---|
data.id | Unique identifier for the request. |
data.created_at | Timestamp indicating when the request was created. |
data.updated_at | Timestamp indicating when the request was last updated. |
data.original_message_ts | Original message timestamp from the source (e.g., Slack or email). |
data.original_message_text | Content of the original message. |
data.original_message_source | Source of the original message (e.g., EMAIL, SLACK). |
data.original_message_user_id | ID of the user who sent the original message. |
data.original_message_permalink | Permalink to the original message. |
data.original_message_user_name | Name of the user who sent the original message. |
data.original_message_user_slack_name | Slack username of the message sender. |
data.original_message_user_slack_profile_real_name | Real name of the user who sent the original message. |
data.original_message_user_slack_profile_image_48 | URL to the 48px version of the user's profile image. |
data.original_message_user_slack_profile_image_72 | URL to the 72px version of the user's profile image. |
data.original_message_user_slack_profile_image_512 | URL to the 512px version of the user's profile image. |
data.sla_metrics.first_response_sla.is_valid | Boolean indicating if the first response SLA is valid. |
data.sla_metrics.first_response_sla.is_breached | Boolean indicating if the first response SLA has been breached. |
data.sla_metrics.resolution_sla.is_valid | Boolean indicating if the resolution SLA is valid. |
data.sla_metrics.resolution_sla.is_breached | Boolean indicating if the resolution SLA has been breached. |
data.first_response_time.ts | Timestamp for the first response to the request. |
data.first_response_time.actual_time | Actual time taken for the first response. |
data.first_response_time.time_in_working_hours | Time taken for the first response, measured in working hours. |
data.custom_fields[] | Array of custom fields associated with the request. |
data.custom_fields_v2[] | Array of version 2 custom fields associated with the request. |
data.status | Current status of the request (e.g., OPEN, CLOSED). |
data.source | Source of the request, such as AI or manual input. |
data.request_id | Unique identifier for the request within the system. |
data.merged_requests[] | Array of merged requests, if any. |
data.ai_metadata.title | AI-generated title for the request. |
data.ai_metadata.summary | AI-generated summary for the request. |
data.ai_metadata.tags[] | AI-generated tags associated with the request. |
data.ai_metadata.category | AI-determined category for the request. |
data.ai_metadata.urgency | Urgency level determined by AI (e.g., Low, Medium, High). |
data.ai_metadata.actionable | Boolean indicating if the request is actionable according to AI. |
data.ai_metadata.sentiment | Sentiment analysis result for the request (e.g., Neutral, Positive, Negative). |
data.ai_metadata.updatedOn | Timestamp indicating when the AI metadata was last updated. |
data.feedback[] | Array of feedback entries for the request. |
data.escalation_type | Type of escalation for the request (e.g., automatic, manual). |
data.escalation_details[] | Array of details regarding the escalation, if applicable. |
data.external_links[] | Array of external links related to the request. |
data.slack_triage_notification_message.ts | Timestamp of the Slack triage notification message. |
data.slack_triage_notification_message.channel | Slack channel ID where the triage notification was sent. |
data.slack_triage_notification_message.permalink | Permalink to the Slack triage notification message. |
data.subscribers[] | Array of users subscribed to updates on this request. |
data.associated_ticket | Object containing details of any associated ticket (if created). |
message | Additional message related to the response, if applicable. |