Product Updates - March 2024 🚀

Microsoft Teams connector: Our MS Teams bridge allows you to assist Teams-using customers, without having to leave Slack. Learn more here.

Escalation management: Our Slack escalation structure makes it easy to manage escalated requests. This user guide will walk you through the setup and usage, including configuration and usage flow.

Resolution closure SLA: Alert a designated Slack channel whenever there's a delay in closing a request. Thena accommodates SLAs spanning from 15 minutes to 30 days. Learn more here.

Customize working hours: Configure working hours uniformly across all days or customize them for each individual day, ensuring improved alerts, analytics, and auto-responses. Learn more here.

Jira external links integration: Seamlessly connect Thena requests with Jira tickets to enhance workflow management. You can attach existing Jira tickets or create new ones directly from the Request Drawer, streamlining your workflow and improving productivity. Learn more here.