Product Updates - Aug 8th, 2024

To kickstart the month of August, we have a few quick improvements to help you be more efficient with your day-to-day in our Thena web app.


Shortcuts

⌨️ We're all used to tools like Superhuman that made speedy keyboard shortcuts standard for UI navigation. Now, say hello to some early shortcuts from Thena, giving you back a few precious minutes in your already busy day

Note: all keyboard shortcuts are from the drawer.

Keyboard ShortcutAction
AChange request assignment
SChange request status
JMove to the next request
KGo back to the previous request
DDiscard a request
EClose a request
⌘ + Shift + EClose and move to the next request
⌘ + EClose and go back to the previous request
Shift + IMove to internal threads
EscClose the drawer view
/ (in reply editor only)Select or create a snippet

New Drawer 2.0

📈 We've boosted performance, so it runs smoother and faster, perfect for power users. Plus, it now takes advantage of the additional real estate, making it much easier to scan threads, see entire emails without them getting cut off, and resize layouts however you like.


Additional Improvements

  • Improved banners on requests for: closed requests, escalated requests, discarded requests, and requests with CSAT feedback
  • Improved error handling for when messages fail to send from Thena to Slack
  • Moved merge, discard, and close buttons to the top (away from the side drawer)