Product Updates - Aug 8th, 2024
August 8th, 2024
To kickstart the month of August, we have a few quick improvements to help you be more efficient with your day-to-day in our Thena web app.
Shortcuts
⌨️ We're all used to tools like Superhuman that made speedy keyboard shortcuts standard for UI navigation. Now, say hello to some early shortcuts from Thena, giving you back a few precious minutes in your already busy day
Note: all keyboard shortcuts are from the drawer.
| Keyboard Shortcut | Action |
|---|---|
| A | Change request assignment |
| S | Change request status |
| J | Move to the next request |
| K | Go back to the previous request |
| D | Discard a request |
| E | Close a request |
| ⌘ + Shift + E | Close and move to the next request |
| ⌘ + E | Close and go back to the previous request |
| Shift + I | Move to internal threads |
| Esc | Close the drawer view |
| / (in reply editor only) | Select or create a snippet |
New Drawer 2.0
📈 We've boosted performance, so it runs smoother and faster, perfect for power users. Plus, it now takes advantage of the additional real estate, making it much easier to scan threads, see entire emails without them getting cut off, and resize layouts however you like.
Additional Improvements
- Improved banners on requests for: closed requests, escalated requests, discarded requests, and requests with CSAT feedback
- Improved error handling for when messages fail to send from Thena to Slack
- Moved merge, discard, and close buttons to the top (away from the side drawer)