Request Management: Kanban

A Kanban view of all customer requests and tickets across your workspace.

Similar to tools like Asana & Jira, Thena’s request management workflow on web is situated within a Kanban operating board.

Thena offers the following stages in the Kanban:

  • Unassigned - a request was detected, but has not yet been picked up.
  • In progress - a request was detected, and someone has taken it up.
  • Escalated - a request was detected, and has now broken the corresponding SLA.
  • Closed - a request was detected, someone then resolved the request and its now marked complete.


Date Range Filters

Date ranges in the Kanban view are limited to L30 days

What’s Next