Request Management: Kanban
A Kanban view of all customer requests and tickets across your workspace.
Similar to tools like Asana & Jira, Thena’s request management workflow on web is situated within a Kanban operating board.
Thena offers the following stages in the Kanban:
- Unassigned - a request was detected, but has not yet been picked up.
- In progress - a request was detected, and someone has taken it up.
- Escalated - a request was detected, and has now broken the corresponding SLA.
- Closed - a request was detected, someone then resolved the request and its now marked complete.
Date Range Filters
Date ranges in the Kanban view are limited to L30 days
Updated about 1 month ago