Manage Requests from Customers

If you recall, in the How to Get Started guide we recommended adding Thena to the top of your Slack navigation.

Here's a quick flow on how to set that up if you haven't already

1. Take a customer request

• From the Thena Slack app, you can take a request by selecting the request and following the workflow through to the internal triage channel.

2. Assign a request

• From the Slack app, you can go to the requests assigned to you and pick someone else at the company to take a look.

3. Create a ticket to re-route to a ticketing platform

• From the Slack app, you can go to the request and then click on "create a ticket" to send to your ticketing platform.

4. Close a request

• From the Slack app, you can find a request that's open and then close it by clicking through the "view notification" and then pressing "close".